Does Organizational Management Theory Have the Answer to Managing Service Organizations and The People That Work There?

Essay by aston_martin81 August 2006

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Numerous attempts have been made by several companies in order to gain competitive edge over their competitors through management concepts and practices. Likewise, voluminous subjects have already been written on how companies or organizations shall succeed. Yet despite of all these attempts usually companies fail to address the ultimate root of their failure. Most likely, the formal aspect of the organization is sometimes associated to their failure. This includes the organizational design, technological facilities, financial resources, rules and regulations, customers and lastly, the formal goals of the organization. In short these are identified to be the surface competencies and skills of the organization (Mullins 2005). It is something that most organizations tend to see as the real cause behind their demise but which is actually not. The factors that organizations don't see are actually the ones behind the culprit. These are the behavioral aspects of the organization that they take for granted.

The behavior of every individual takes a key role in the ride towards success of the organization because the force of every organization emanates from its workforce.

On the other hand, one author has asserted that organizations are predisposed to fail. This notion is justified by Klein (2000, p xiii) with two perception; it is either due to the massive societal changes, and secondly because of the completion of their mission or goal. This means that not all organizations can end up being eternal where they can sustain their stability for such a long period of time somehow, organizations have still have the capacity to pull themselves up. This has driven several researchers in their quest on improving their organizational and managerial practices. From the time of the pre-classicists up to the conventional theorists, they are still on search and on the process of developing theories...